Lead generation is the lifeblood of any sales force and the chief function of any marketing team. Unfortunately, too many B2B organizations aren’t equipped to do it the right way and what you’re left with are leads that aren’t truly qualified, a dry pipeline, and unaligned sales and marketing teams that are constantly playing the blame game. If you’re seeing this in your organization, here are four reasons why you should consider outsourcing your lead generation to somebody that does it for a living.
1. It’s more cost effective to outsource
Think of all of the costs involved to build an in-house lead generation engine – inside sales reps (ISRs) with their salaries, benefits and monthly expenses; sales managers to manage them with their salaries, benefits and monthly expenses; technology, both software and hardware, to help manage the process; offices to house them (they’ve got to sit somewhere don’t they?), etc. The list goes on and on. What if you could outsource it to a team that has all of this covered? What if you could have 1-2 (+) people dedicated to your account and you pay them on a retainer basis? Or what about performance-based contracts, meaning you only pay for the leads delivered to you that meet a defined criteria? You’re not paying for garbage, you’re paying for quality. Sounds enticing, doesn’t it?
2. It’s not what you do
“If you think it’s expensive to hire a professional to do the job, wait until you hire an amateur.” – Red Adair (and fellow Houstonian)
It’s simply not what you do. You don’t have the process or technologies in place; you don’t have the people that have the experience to get the job done; and a lot of the time the good people you do have are completely out of bandwidth, meaning you’re out of resources to do the job right. Outsource this function to professionals that can provide the horsepower you need while you and your team focus on closing business. “Get the right people on the bus and the wrong people off the bus.” – Jim Collins, Author of Good to Great
3. Your sales reps are more entitled than ever before
That might sound aggressive, but it’s true. Today’s B2B sales reps, more often than not, want qualified leads delivered to them on a silver platter and they’re not willing to make the amount of touches necessary to drive leads. They don’t want to hunt. And when you tell them that’s a part of their role, they begrudgingly do it. This leads to resentment amongst your sales team, which leads to unenthusiastic calls (in terms of first impressions, having the wrong tone can be an absolute killer), poorly scripted out emails, and overall poor results. And for your sales reps that aren’t entitled, many times they’re getting poor training because their managers and supervisors don’t know how to implement an effective lead-gen strategy. Remember, it’s not what they do (see reason # 2). This is an instance where outsourcing this function to a lead generation partner is a necessity. Look at the commitment it takes to drive a sale at your company. Ask yourself, “Is my team willing and ready to do this?”
4. Setting appointments is just the tip of the iceberg
Many of today’s lead generation providers do a lot more than what you might be accustomed to. Scheduling the initial appointment with your ideal prospects is just the beginning. Look for providers that can shorten your sales cycles and increase revenues by helping you:
- Build targeted lists that you don’t have the bandwidth/technology/resources to build in-house
- Qualify inbound leads so your sales reps don’t have to, giving them more time to actually sell to existing leads
- Nurture leads that aren’t quite ‘sales ready,’ ensuring that you stay relevant and on their radar when they’re finally serious and ready to begin the buying process
- Promote and drive traffic to events where you’ll have a presence, resulting in more in-person meetings and better event ROI
- Build relevant content that you can use to more effectively generate leads from your targeted account list
If you’re current ISRs are doing a poor job of filling the calendar and the pipeline, and you’re looking to get more return on your lead-gen investment, outsourcing should be at the top of your to-do list. Just make sure you do your due diligence on your lead-gen partner of choice. There are a lot of swindlers out there that muddy up the waters for the rest of us!
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Jason Stegent is the Founder & President of Elastic Solutions. Email him @ firstname.lastname@example.org